Complaint analysis & fault analysis Logistics: Data-driven optimization of processes
Complaint analysis and fault analysis in logistics are crucial for continuously improving processes, reducing costs and sustainably increasing customer satisfaction. Today, digital solutions enable companies to identify problems early on and solve them permanently.
Analyze complaints in a targeted manner and reduce them permanently
Use the power of data-driven complaint and error analyses to make your logistics processes transparent and efficient. Peakboard offers you the digital tools to quickly identify errors, proactively fix them and sustainably improve customer satisfaction.
Challenge
- Unclear reasons for complaints
- Delayed response times
- High costs due to recurring errors
Solution with Peakboard
- Real-time dashboards for transparent complaint analysis
- Digital fault identification in logistics
- Proactive error prevention through rapid data analysis
Result
- Significantly fewer complaints
- Faster, targeted action in case of errors
- Higher customer satisfaction and reduced costs
Optimal logistics processes through targeted complaint analysis
Every day, modern companies are faced with the challenge of dealing with customer complaints effectively and quickly. Peakboard's digital complaint analysis visualizes data in real time so that sources of error can be identified and eliminated immediately. This creates transparency, reduces complaint rates and ensures smooth processes.
Digital complaint and fault analysis with Peakboard
Peakboard offers an innovative solution to bring fault analysis and complaint management to the next level:
- Real-time digital dashboards: Immediate identification of errors and reasons for complaints through transparent visualization.
- Proactive error prevention: Data-driven decisions enable rapid intervention and sustainable optimization of logistics processes.
- Flexible integration: Integration of existing systems (e.g. ERP, CRM, supply chain management) for seamless processes and precise analyses.
Future-proof logistics through continuous learning
Understanding errors as an opportunity: With digital complaint analysis and fault analysis, companies turn weaknesses into strengths. Real-time data makes it possible to continuously learn from mistakes and to constantly improve logistics processes.
Peakboard gives you the tools to measurably increase the efficiency of your logistics processes and satisfy customers in the long term. Start today and optimize your processes based on data.
Fully adaptable to your needs
Shop Floor Management
As Flexible as Your Processes
With Peakboard, you design a central yet flexible solution for your daily shop floor communication — precisely tailored to your processes.
- Standardised SQDC reports for a quick overview of the regular meeting
- Define your own key figures – manually or automatically
- Capture, edit, and track measures — structured and team-oriented
- Assign responsibilities with notifications via email, MS Teams, or Slack
- Adjust menu structure and content to fit your department’s needs
- Store historical data and analyze it with Power BI, QlikView, or Tableau
Discover how flexible shop floor management can be with Peakboard
Von Industrieexperten genutzt
um Abläufe clever zu vereinfachen.
“Easy implementation and use was important to us. Peakboard offered many standards in the SAP environment and was able to integrate all data sources without programming effort. In addition, even before making the decision, I noticed that we could use the graphical interface intuitively and easily adapt it. ”
The software
Start now for free with Peakboard Designer
Capture, process and visualize production and order data in real time — simply and without programming knowledge.
