Complaint & Fault Analysis Logistics: Optimize Processes with Data

Complaint and defect analysis are the lever for better processes and happier customers. With Peakboard, you analyze complaints on a data basis, identify causes early, and derive targeted measures. This cuts costs and raises quality sustainably—with no programming required.

Up and running fast

Low IT Effort

100% On-Premises

Download software

Download template

Over 300 industrial companies from the USA and DACH rely on Peakboard

When the complaint comes in

– without Peakboard

Unclear root causes of complaints.

Delayed response times.

High costs from recurring defects.

Do it better
with Peakboard

Real-time dashboards for transparent complaint analysis
Digital fault identification in logistics
Proactive error prevention through rapid data analysis
Seamless integration into ERP, CRM, or supply chain management

Download Template

Personal Demo

Connect over 100 data sources. No integration project needed.

Native SAP connector, OPC UA, MQTT, and dozens of other sources are available out-of-the-box. You just connect, instead of integrating – and the data appears directly at the shop floor.

ERP, MES & Databases

Machinery & Industrial Hardware

Cloud & Office Services

CSV

Generic data sources

CSV

Generic data sources

Dropbox

File server

Dropbox

File server

Google Drive

File server

Google Drive

File server

MongoDB

Databases

MongoDB

Databases

MS Excel

Documents

MS Excel

Documents

MS Power BI

Business intelligence

MS Power BI

Business intelligence

MS SharePoint Lists

Documents

MS SharePoint Lists

Documents

MS SQL Server

Databases

MS SQL Server

Databases

MySQL

Databases

MySQL

Databases

ODBC

Databases

ODBC

Databases

OPC UA

Hardware, PLC, and IoT

OPC UA

Hardware, PLC, and IoT

Oracle Database

Databases

Oracle Database

Databases

Rockwell Automation

Hardware, PLC, and IoT

Rockwell Automation

Hardware, PLC, and IoT

SAP S/4HANA

ERP and MES

SAP S/4HANA

ERP and MES

Siemens S7

Hardware, PLC, and IoT

Siemens S7

Hardware, PLC, and IoT

CSV

Generic data sources

CSV

Generic data sources

XML

Generic data sources

XML

Generic data sources

MS Excel

Documents

MS Excel

Documents

MySQL

Databases

MySQL

Databases

MS SharePoint Lists

Documents

MS SharePoint Lists

Documents

ODBC

Databases

ODBC

Databases

MS SQL Server

Databases

MS SQL Server

Databases

Oracle Database

Databases

Oracle Database

Databases

Dropbox

File server

Dropbox

File server

MongoDB

Databases

MongoDB

Databases

Google Drive

File server

Google Drive

File server

MS Power BI

Business intelligence

MS Power BI

Business intelligence

OPC UA

Hardware, PLC, and IoT

OPC UA

Hardware, PLC, and IoT

Siemens S7

Hardware, PLC, and IoT

Siemens S7

Hardware, PLC, and IoT

Rockwell Automation

Hardware, PLC, and IoT

Rockwell Automation

Hardware, PLC, and IoT

XML

Generic data sources

XML

Generic data sources

Siemens S7

Hardware, PLC, and IoT

Siemens S7

Hardware, PLC, and IoT

SAP S/4HANA

ERP and MES

SAP S/4HANA

ERP and MES

Rockwell Automation

Hardware, PLC, and IoT

Rockwell Automation

Hardware, PLC, and IoT

Oracle Database

Databases

Oracle Database

Databases

OPC UA

Hardware, PLC, and IoT

OPC UA

Hardware, PLC, and IoT

ODBC

Databases

ODBC

Databases

MySQL

Databases

MySQL

Databases

MS SQL Server

Databases

MS SQL Server

Databases

MS SharePoint Lists

Documents

MS SharePoint Lists

Documents

MS Power BI

Business intelligence

MS Power BI

Business intelligence

MS Excel

Documents

MS Excel

Documents

MongoDB

Databases

MongoDB

Databases

Google Drive

File server

Google Drive

File server

Dropbox

File server

Dropbox

File server

All Data Connections

Adapt your complaint analysis yourself and save IT resources.

A new error category, a different threshold, an extra data source—thanks to the low-code editor and Peakbot, you can adapt complaint analysis yourself, without programming skills.

Visual Drag & Drop Editor & AI Support

Template 100% customizable

Preview mode with your own live data

···

▼Data

►OrderData

►UAProductionData

Time

▼Variables

►Lines

►Scripts

Resources

▼Screens

▼Screen1···

Rectangle

Styled Tile Collection

Text {Time}

Text [PLANT 2]

Peakbot

Add a language switcher for German / English

Customize font

Font family

Calibri

Size

Color

Font style

Peakbot

Add a language switcher for German / English

Customize font

Font family

Calibri

Size

Color

More info about Peakboard Designer

Run your complaint analysis securely and with full control over your data.

Whether on the Peakboard Box or your own hardware—both run 100% on-prem, with no single point of failure and no cloud dependency.

Plug & Play

Peakboard Box

Dedicated industrial device for Peakboard. Just connect it, load complaint analysis, done—runs in a secured kiosk mode, with no additional software installation.

Designed for industrial environments
Direct connection to machines and sensors
License included— 1 Box = 1 license

More about the Peakboard Box

BYOD (“Bring Your Own Device”)

Your Own Hardware

Already using a display in quality management? With the BYOD license, complaint analysis runs on your existing hardware—no new device needed.

Runs on Windows PCs, tablets, and industrial displays
Use your existing hardware and get started right away
1 device = 1 license—just like the Peakboard Box

More about Peakboard BYOD

Roll out to multiple locations and departments. Without a price shock.

Device-based pricing instead of user-based licenses: one license per display, unlimited users per device. More employees on the same display cost nothing extra.

Pay-per-device pricing model

Unlimited users

Unlimited applications

One Production Line

DISPLAYS ON SITE

1 Display

EMPLOYEES

Data sources

1 License

One license per display

An Entire Plant

Displays on site

4 Displays

EMPLOYEES

240

Data sources

4 Licenses

One license per display

View pricing

From free download to live operation—in under 5 days.

Introducing complaint analysis shouldn't take a year. With Peakboard, you start immediately—no appointment, no major IT project.

DAY 0

Start for free

Download the Designer and get started right away. No account, no time limit. Help site & YouTube included.

DAY 1

Build your application

Connect data sources and make adjustments via drag-and-drop or prompt in Peakbot.

< DAY 5

Go live

Choose a license, load complaint analysis, go live.

< 3 MONTHS

Roll out

Roll out to further departments and locations—in under 3 months.

Download Peakboard Designer

No account, no credit card, no time limit.

No items found.

Discover success stories
from Peakboard customers

All Success Stories

Precise workforce planning

No bottlenecks

Package volume at a glance

Würth Logistics | Commissioning | Dispatch Goodbye data gaps: Peakboard realizes forecast for Würth Peakboard offers a solution that not only creates transparency in the packaging plant, but also in the entire order picking system. Markus Abel Project manager automation and digitization in the packaging sector at Würth

Paperless manufacturing

No programming required

Works for employees without PCs

Siemens Industry, Infrastructure, and Building Technology How Siemens brings production data directly to the line Peakboard is a compact solution for quickly, easily, and visually appealingly bringing production data to the line, without complex programming or additional interface development. It supports employees, helping them to work efficiently with the right information in the right place. For us, Peakboard represents a significant step towards greater automation and efficiency. Izzet Kaplan IT Architect at Siemens in Rastatt

Self-service adjustments

Fewer system queries

Fast incident response

Rosenberger Group Manufacturing | Connectors and Cable Assemblies Manufacturing Complete monitoring of production “In the past, it was not only impossible to see the status of all machines at a glance, but it was also cumbersome to make adjustments to the displays. Today, information from multiple systems can be linked together and displayed on a single dashboard. This can be adjusted by us independently and easily, which significantly increases flexibility. ” Stefan Speigl IT Application Manager at Rosenberger

Cross-area transparency

Faster response times

Event-based via OPC UA

PistenBully Assembly, logistics, quality assurance | Special vehicles for runway, beach and environmental maintenance Assembly and logistics in sync with digital Andon boards Peakboard provides us with a tool that makes visualization and digitization in the sense of Industry 4.0 easy and practical implementation. Michael Hofmann Manufacturing planner

SAP & non-SAP in real time

Faster response times

Transparent logistics

Franz Binder Electrical engineering | Logistics How binder makes SAP and non-SAP data usable in real time with Peakboard "Peakboard enables us to pragmatically implement digitization with minimal IT effort. The solution is intuitive to use, can be flexibly developed internally and ensures noticeable efficiency gains in our processes through transparent data provision. Our employees benefit from improved availability of information — and we as a company benefit from higher productivity and faster response times." René Spranger Strategic Logistics Team Leader, Franz Binder GmbH & Co. Elektronische Bauelemente KG

Better robot utilization

Non-invasive retrofitting

More efficient scheduling

ZARGES Production | Light metal construction Optimum robot utilization through visualization of production “Easy implementation and use was important to us. Peakboard offered many standards in the SAP environment and was able to integrate all data sources without programming effort. In addition, even before making the decision, I noticed that we could use the graphical interface intuitively and easily adapt it. ” Martin Lemmer Head of IT EMEA at ZARGES

40% shorter processing time

Lower error rate

More efficient with RFID

Bizerba IT, logistics, production | Metal industry and processing Optimize turnaround time by 40 percent “At first glance, the complete digitization of our processes appeared to us as a mammoth task. However, we quickly realized that this change was a decisive step towards operational excellence. ” Yasin Öztürk Digitalization Project Manager at Bizerba

Clear target vs. actual

Department implements independently

Visual assembly cycle time

Claas Logistics, production | Agricultural machinery manufacturer From Lento to Allegro: The Conductor in Assembly “The system should be ready for use quickly in order to be able to display the clock and system messages when an AGV is introduced. However, it should also be flexible enough to be able to display information from other interfaces at a later stage. ” Carsten Warzecha Project Engineer at CLAAS

Status per lab room

Key metrics at a glance

Information right on-site

GBA Laborgruppe Organization | Laboratory Lab communication 4.0 “With Peakboard, information is now quickly and transparently available right where it is needed and seen. ” Sandra Schubert Process optimization at GBA laboratory group

Real-time planning

Machine status at a glance

All data sources integrated

BWI Group Production | Production of Brake and Suspension Systems Real-Time Data Visualization for Increased Productivity “Using Peakboard has improved our quality, increased efficiency and motivated employees. The implementation was extremely fast. Overall, it was a small step with a big impact.” Jordan Marlin Manager Operational Technology, Industry 4.0 Engineering at BWI

SAP data visualized

Transparent workloads

More efficient scheduling

Prym Group Warehouses | Metal industry and processing Warehouse transparency with Peakboard “With Peakboard, we have a quick and efficient way to make adjustments to the distribution of work. ” Thomas Hösch SAP organization and project management at Prym Group

Real-time without IT effort

Faster error response

Standardized SAP connection

Helmut Fischer Logistics, production, quality assurance, purchasing | Electronics/Measurement technology Goodbye paper: Helmut Fischer uses digital shop floor management “Only Peakboard met our requirements for standardized interfaces to various systems, in particular SAP, and the visualization of shop floor data in real time and without programming. ” Andre Fimpel Head of Lean Management at Helmut Fischer GmbH

Implemented without support

Scrap data in real time

Automated data processing

Aquis Systems Production | Sanitary engineering So that the production of faucets flows better “After a few short conversations with Peakboard and watching the online videos provided, I was able to design the interface myself without the help of the Peakboard team, right down to the integration of our corporate identity. ” Denis Maljkovic Head of Production and Industrialization at Aquis

Centrally managed via Hub

Aligned information across teams

Less coordination overhead

Scholz GmbH + Co. KG Production, Packaging, Quality Assurance, Assembly, internal information areas How SCHOLZ centrally provides priorities, shift information, and production data with Peakboard Peakboard makes complex data easily accessible for us. The solution is intuitive, works very well with touchscreens, and helps us keep a clear overview of priorities in our daily work. Anna-Lena Scharf Working student in Data Analysis

Orders visible to all

ERP data visualized

Real-time actual state

Johannes Giesser Messerfabrik Manufacturing, master office | Metal processing industry Giesser sharpens blade production with process data visualization “By using Peakboard, we have become faster and more precise in our processes. The newly gained transparency also reveals further potential for process optimization, which we will gradually use. ” Björn Mutschler Production manager at Johannes Giesser Messerfabrik GmbH

USD 20,000 saved per year

Dashboards built in-house

Productive on day one

L&S Machine Company Manufacturing | Mechanical Engineering | CNC Machining How L&S Machine Company Visualizes CNC Data in Real Time Working with Peakboard and Catalyst Connection has been a great experience. Everyone has been very responsive and open to ideas, and it really feels like a partnership rather than just a vendor relationship. Jason Smathers Manufacturing Manager

Transparent order priority

SAP & Qlik integration

KPIs at a glance

Hermes Schleifmittel Production | Grinding tool manufacturer Increasing delivery reliability with real-time applications “Our main goal was initially to significantly reduce delivery times and at the same time increase delivery reliability so that our customers are guaranteed to receive their orders on time.” Sven Russmeyer Plant manager at Hermes

Reaches more employees

Replaces email lists

On-time delivery at a glance

Joh. Clouth GmbH & Co. KG Suppliers to the paper and steel industry | production, administration With Peakboard to the digital bulletin board “We like the simple operation of the Peakboard Designer and that complex designs can still be created with LUA. The first-class support from Peakboard and the speed with which new functions are implemented should be clearly emphasized. ” Marc-Philip Stüttern Head of IT at Joh. Clouth GmbH & Co. KG

Better planning & logistics

Targeted root cause analysis

Order overview

Pankl Racing System Manufacturing | Racing, Luxury Automotive and Aerospace Industries From magnetic board to real-time dashboard “We needed a central presentation of current production data on an Andon board to take the next big step towards operational excellence. Employees should be able to see the status of their system in real time: What is running on my machine here and now? The solution to be selected should also be able to become the standard in our Group so as not to work with a large number of different systems. ” Mario Pichler Head of Automation at Pankl Racing Systems AG

No more manual effort

End-to-end digital

Repair status at a glance

MUNSCH Plastic Welding Technology Precision engineering | Mechanical engineering Real-Time Data Visualization for Increased Productivity “With Peakboard, we have achieved efficiency through greater transparency. Employees can see the current status at a glance directly at the workplace and steer their work steps accordingly. ” Oliver Herz Head of Application Development at MUNSCH Group

Faster issue detection

All shopfloor data unified

Corratec Assembly | Bicycle production Smart factory made easy “We created the dashboard ourselves: download the Peakboard Designer, select the components to be displayed, order and set up the Peakboard Box. With knowledge of automation structures, it was easy. There was also a lot of learning by doing and it was fun,” says Sagberger. “The first implementations were up and running after just one week. ” Ralph Sagberger Head of Organization & Production at Corratec

Full order visibility

MES set up quickly

Real-time status

Bon EOOD Production | Pet food More than just low-code visualization “The effects were consistently positive. The overall effectiveness of production has increased and our planning is more accurate. Our processes have also significantly accelerated thanks to MES functions. Our teams are even more motivated than before and develop sporting ambition to achieve the goals.” Mityo Dryankov Director of Maintenance, Innovations and Technology at Bon EOOD

Two Ways to get to know Peakboard

Start Immediately · No Appointment · Free

Start now with Peakboard

If you need support: You'll find tutorials and step-by-step guides on our Helpsite and our YouTube channel. ‍ For individual needs, we offer workshops and consulting.

Download for free

In conversation · With experts · 55 min.

Book a Personal Demo

Discuss your specific use case with an expert – briefly provide information about your use case beforehand, and we'll get straight to the point.
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You'll get a complete overview of all features and see what's possible with Peakboard in your environment.

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Digital processes, satisfied customers: Efficient complaint analysis for better logistics

Every day, modern companies are faced with the challenge of handling customer complaints quickly and effectively. Peakboard's digital complaint analysis makes it possible to identify sources of error in real time and eliminate them immediately. This creates transparency, reduces complaint rates and ensures smooth processes that lead to higher customer satisfaction.

What is a digital complaint analysis?

A digital complaint analysis captures, categorises and visualises complaints and root causes in real time on a central dashboard. With Peakboard it connects directly via SAP, CRM, SQL or REST API.

What are the benefits of a digital complaint analysis?

Errors and complaint reasons are immediately visible, real-time data enables proactive prevention, and manual documentation is reduced.

How does the complaint analysis work with Peakboard?

Peakboard reads complaint data from SAP, CRM or SQL and presents error rates, cause distribution and trends in real time. Actions can be assigned directly in the dashboard.

Which KPIs are analyzed?

Complaint rate, cause distribution by error type, processing time, cost per complaint and recurrence rate per root cause.

Can I adapt the analysis myself?

Yes. New error categories, data sources or KPIs are configured in the Peakboard Designer with low-code or Peakbot.

Does the complaint analysis run on-premises or in the cloud?

Peakboard runs fully on-premises on your own network. Complaint and customer data never leaves the company, with no cloud requirement and no cloud dependency — you keep full control of your data.

When the complaint comes in

– without Peakboard

Do it betterwith Peakboard

Connect over 100 data sources. No integration project needed.

Adapt your complaint analysis yourself and save IT resources.

Run your complaint analysis securely and with full control over your data.

Peakboard Box

Your Own Hardware

Roll out to multiple locations and departments. Without a price shock.

From free download to live operation—in under 5 days.

Discover success storiesfrom Peakboard customers

Two Ways to get to know Peakboard

Start now with Peakboard

Book a Personal Demo

What is a digital complaint analysis?

What are the benefits of a digital complaint analysis?

How does the complaint analysis work with Peakboard?

Which KPIs are analyzed?

Can I adapt the analysis myself?

Does the complaint analysis run on-premises or in the cloud?

Do it better
with Peakboard

Discover success stories
from Peakboard customers