Digital Call System: Shorten Downtime with Rule-Based Escalation

Peakboard turns every threshold on an existing shop floor dashboard into a rule-based escalation — when output drops below the minimum or a machine reports a fault, a message reaches Teams, Slack or a signal light within seconds, without third-party middleware and without searching for the right contact. That is the digital call system: no shouting, no missed fault, no call left unanswered.

From shouting to rule-based escalation

In many plants, alerting still runs via shouting, the phone or searching for a person. That costs minutes which feed straight into downtime. A digital call system replaces this chance with clear rules: who is notified for which fault, and what happens if no one responds?

Andon button, dashboard or sensor as the trigger

The trigger is flexible: a physical Andon button on the line, a control on the touch dashboard, or an automatic threshold from the machine data.

Effect on response time and downtime

Because the right team is reached immediately and automatically, a digital call system shortens the response time and therefore the mean time to recovery after a fault.

Reporting faults directly into Microsoft Teams

Peakboard can send alerts directly into a Teams channel — without third-party middleware, without an additional app. Escalation stages can also be configured: if there is no response after five minutes, a second message goes to the shift manager.

Slack alerts for tech-oriented teams

Teams that use Slack as their primary communication channel can route Peakboard alerts directly into Slack channels using the Slack webhook.

Integration without a new system

Peakboard sends alerts from existing shop floor dashboards directly to Microsoft Teams, Slack, email, or a signal light. The call system is a building block of digital shop floor management and can start on one line and roll out step by step. For a structured rollout guide, see 10 steps to digital shop floor management.